Payments, Cancellations and Refund Policy
Payments, Cancellations, and Refunds: To reserve space on an On-Ground Program, a 50% per person deposit is required for On-Ground Programs that are six days or less; a 75% per person deposit is required for On-Ground Programs that are eight to 15 days, and an 85% per-person deposit is required for On-Ground Programs that are 16 days or more except if noted on the itinerary page. Final payment is due no later than 90 days prior to departure. Payments must be made by credit card/debit card. A participant’s reservation may be cancelled if full payment has not been received 30 days prior to departure. For reservations made within 45 days of the departure date, full payment is required when the reservation is accepted. All cancellation notices must be received in writing and will become effective as of the date of the postmark. If a participant cancels 120 days or more prior to departure, a refund, less an administrative fee of 100% of the deposit, will be made. Per-person charges for cancellations that occur less than 120 days prior to departure (“Cancellation Period”) are as follows: 91-119 days prior to departure: 100% of the deposit amount; 45-90 days prior to departure: 50% of the On-Ground Programs cost; 44-16 days prior to departure: 25% of the On-Ground Programs cost, Less than 15 days prior to departure: No Cash Refund for the On-Ground Programs cost. This policy also applies to pre- post- On-Ground Programs extensions and extra arrangements confirmed on any participant’s behalf. Any revisions made within the Cancellation Period, such as a change in departure date or choice of On-Ground Programs, are subject to this cancellation policy. Any airline tickets issued are subject to the carrier’s refund policy. Arriving late or leaving an On-Ground Program in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of an On-Ground Program. Planet Trotter reserves the right to cancel any On-Ground Programs because of inadequate enrollment that makes the On-Ground Programs economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If an On-Ground Program is canceled prior to departure, the tour operator will provide the participants with a full refund of monies paid to the tour operator; except in the event that the cancellation is due to a significant event that makes it infeasible to operate the On-Ground Programs as planned, in which case the tour operator will provide the participants with a refund and/or credit toward a future On-Ground Programs equivalent to the amount paid to the tour operator.
If Planet Trotter or the tour operator cancels the On-Ground Programs in progress, the participants will receive a prorated refund based on the number of days not completed on the On-Ground Programs. If a participant elects to leave an On-Ground Program in the progress of their own volition, the participant will not receive any type of refund. If Planet Trotter or the tour operator cancels the On-Ground Programs in progress and the participant elects not to immediately return to his/her original point of departure for the On-Ground Programs, or if the participant elects to leave an On-Ground Programs in the progress of their own volition, the participant acknowledges and agrees that (i) the participant shall be solely responsible for his/her travel plans once he/she departs the On-Ground Programs, (ii) neither Planet Trotter nor the Tour operator shall have any responsibility for or control over the participant’s safety or activities once he/she departs the On-Ground Programs, and (iii) the participant releases and holds harmless Planet Trotter and the Tour Operator, from any and all costs, liability, loss, damage, injury, or death that may arise out of the participant’s decision to not return to his/her original point of departure from the canceled On-Ground Programs in progress. Except as outlined above when Planet Trotter cancels an On-Ground Program, Planet Trotter and the Tour Operator have no responsibility for any expenses, including any non-refundable expenses, incurred by the participants in preparing for a canceled On-Ground Program or for any additional arrangements should the participants embark prior to the scheduled group departure date.
Optional Excursions: If a participant elects to participate in any additional activity or excursion that is not arranged or led by Planet Trotter or the Tour Operator, neither Planet Trotter nor the Tour Operator shall have any responsibility for or control over the participant’s safety or well-being, and the participant releases and holds harmless Planet Trotter and the Tour Operator from any and all costs, liability, loss, damage, injury, or death arising from the participant’s decision to participate in such activity or excursion.
Trip cancellation insurance is available at an additional cost and is strongly recommended. For more information about and to enroll in an option available through Travel Insurance Services, visit the “Travel Insurance” section of our website at https://planettrotter.in.
